Black House Publishing Limited offers all of our customers the right to claim a full refund including the cost of postage, if the books received do not meet the customers expectations.

If you are unhappy in any way with any publication that you have ordered from us, simply notify us by email to support@blackhousepublishing.com, quoting the reason for the return, and you will be notified by email of a returns number. Please ensure that this returns number is clearly marked on the address label when returning goods to us.

A full refund of the original price paid, including the cost of return postage, will be made within 48 hours, once the goods have been received back at our warehouse. Any contract made for the purchase of goods through this website is made with Black House Publishing Limited.